Hacked, locked out or lost your Facebook page?
Specialist support for businesses having trouble with Facebook and Instagram accounts, access or ownership, plus the setup that stops it happening again.
Lost access to your page right now?
Act quickly: the sooner you get help, the better your chances of recovery. Tell us what's happened and we'll guide you through the next steps.
We can’t guarantee recovery in every case, as the final decision always rests with Meta, but we’ll be honest with you about your chances from the start.
Did a former employee set up your social media?
It happens all the time: someone who used to work for you set up your Facebook or Instagram, they’ve since moved on, and now you don’t have control of your own pages. We can sort this for you.
- Get your business back in control of its pages
- Remove former staff and old agencies safely
- Move pages, Instagram and ad accounts into your own Meta Business portfolio
- Set up the right people with the right access
- Make sure it can’t happen again
How we can help
From recovering a hacked account to setting up your business assets properly from day one.
Hacked accounts
Support with compromised or hacked Facebook and Instagram accounts, and recovery guidance through Meta's processes.
Lost access and ownership
Help when you've lost Page access, an admin has left, or ownership of your business assets is unclear.
Business Manager setup
Meta Business Suite setup and configuration, Business Manager and portfolio access support.
Roles and permissions
Page roles, permissions and administration, so the right people have the right access.
Page setup
Facebook and Instagram Business Page setup, done properly and securely from the start.
Security guidance
Social media security guidance and advice on securing your business assets and administrator access.
Simple steps that keep your business safe
Most lockouts can be prevented. We'll review your setup and make sure these are in place.
- Turn on two-factor authenticationOn every personal account that manages your business pages.
- Have more than one adminA trusted backup admin means one lost login doesn't lock you out.
- Own your assets in Meta Business SuiteYour pages, ad accounts and Instagram should belong to your business portfolio.
- Watch out for fake messagesMessages claiming your page will be deleted or has broken the rules are a common way accounts get hacked.